Which payment methods do you accept?
Rock Band Merch accepts Paypal and the following credit cards Visa, MasterCard, American Express, Discover and ATM/Debit Cards with a VISA or Master Card logo.
Do you charge taxes?
If you are a Michigan resident, then you must pay the 6% Sales Tax. If you are in any other state no tax will be charged to your order.
Do you ship worldwide?
Sorry we do not ship outside of The U.S. at this time.
Do you ship to APO and Military Bases?
Yes, Rock Band Merch supports our troops stationed overseas and appreciate your service, your order will be shipped via U.S.P.S. Mail.
Do you offer free shipping?
Yes, we offer free shipping on all overs $75.00.
How long does it takes to ship my order?
Most orders will be shipped out within 3-5 business days of completed purchase. Orders are processed Monday-Friday. During the Christmas/Holiday season we try our best to ship out on weekends as well.
How long does it take to receive my package?
Your order should arrive within 2-6 business days after you receive the shipping confirmation.
Which steps should I follow to return an item for a refund or exchange?
Returns are simple with us, first make sure all items are still new and unwashed in order to receive a refund or exchange (shipping and handling fees are not refundable).
Exchanges/returns must be initiated within 30 days of the purchase date listed on the front of your receipt.
Contact customer support via email email@example.com to get a return authorization and return address.
Send the item back with a note saying reason for return along with your order number (customer is responsible for shipping fees).
Merchandise cannot be returned if washed or worn.
Are your products original and licensed?
Yes, we deal directly with official manufactures in The U.S. that have the current license of the products we sell.
Do you have any washing tips for my purchase?
We do! Remember that the prints on T-shirts are not heat transferred, they are silk screened onto the fabric and or printed on using DTG technology. We work with several manufactures that all have their own process along with sublimation. This process insures greater durability than any heat transferred process. Here are some suggestions to get the most out of your recently purchased T-shirt:
Turn the T-shirt inside out first. Turning the T-shirt inside out will protect the printed area
Check for special care instructions on the label.
Wash in cold water; hot water can cause shrinkage.To keep whites whiter, don't overload the washing machine. Put in only whites. Use a medium dryer temperature.
If hang to dry, keep the neck area at the bottom and avoid strong sunlight, always hang it turned inside out.
Ironing - Turn your t-shirt inside out or place a tea towel over the image on the shirt beforehand to protect the artwork. A hot iron will only cause the design to age prematurely and fade the colors. Remember you may not always need to iron your t-shirt anyway.
Do you have size charts available?
Yes please click here to view a complete list of size charts for all of the different styles we carry.